The bold contrasts and geometric shapes of this logo express the spirit of Quality Function Deployment. They also give a sense of a bright future with expanding opportunities. - Seiko Semones, designer.
 

QFD and Voice of Customer Analysis
 for Design For Six Sigma and APQP
 

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Mazur's QFD Publications and Presentations

| Published Papers | Books & Monographs | Translations | Citations | Presentations & Public Courses |

Published Papers (Linked papers can be downloaded. see Case Studies for other papers.)

  1. "Quality Infrastructure Improvement: Using QFD to Manage Project Priorities and Project Management Resources." with James LePrevost, QFD Green Belt®, National City Bank. Proceedings of the 15th Symposium/9th International Symposium on QFD. December 2003. ISBN 1-889477-15-X
  2. "The Next Generation Explosive Ordnance Disposal (EOD) Robotic Controlled Vehicle: Using QFD to Define the Operational Analysis. with Bruno Eddy and Dave Schroeder, QFD Green Belt®, Applied Research Associates. Proceedings of the 15th Symposium/9th International Symposium on QFD. December 2003. ISBN 1-889477-15-X
  3. "Voice of the Customer (Define): QFD to Define Value." Proceedings of the 57th American Quality Congress. Kansas City. May 2003.
  4. "QFD in Support of Design for Six Sigma (DFSS)." Proceedings of 8th International Conference on ISO and TQM. Montreal. April 2003.
  5. "The Leading Edge in QFD: past, present, and future." with Yoji Akao. International Journal of Quality & Reliability Management, Vol 20 No. 1, 2003. ISSN 0265-671X
  6. "QFD and Design for Six Sigma." with Chip Huber, Seagate Technologies. Proceedings of the 14th Symposium on QFD. San Diego, December 2002. ISBN 1-889477-14-1
  7. "QFD to Direct Value Engineering in the Design of a Brake System." with Jim Dimsey, Hayes Brake. Proceedings of the 14th Symposium on QFD. San Diego, December 2002. ISBN 1-889477-14-1
  8. "Using QFD to Improve Technical Support to Make Commodity Products More Competitive." with Henry Hearon, GCC Rio Grande. Proceedings of the 14th Symposium on QFD. San Diego, December 2002. ISBN 1-889477-14-1
  9. "QFD and Design for Six Sigma: A Quality Product Development System." Proceedings of the International Symposium on Quality Function Deployment '02 - Munich. September 2002.
  10. "QFD Killed My Pet (Project)." with Dwight Delgado and Jeffrey Okamoto, Fusion UV. Proceedings of the 13th Symposium on QFD. Baltimore. November 2001. ISBN 1-889477-13-3
  11. "Future Combat Systems Concept Development: Integrating Service and Product Requirements in QFD." with Michel Jones and Kirk Kirkpatrick, Lockheed-Martin. Proceedings of the 13th Symposium on QFD. Baltimore. November 2001. ISBN 1-889477-13-3
  12. "QFD & The Office of Homeland Security." Proceedings of the 13th Symposium on QFD. Baltimore. November 2001.ISBN 1-889477-13-3
  13. "QFD Body of Knowledge." Proceedings of the International Symposium on Quality Function Deployment '01- Tokyo, October, 2001.
  14. "QFD and Six Sigma." Proceedings of the 45th European Organization for Quality Congress, Istanbul, Turkey. September 2001.
  15. "Gemba Research in the Japanese Cellular Phone Market." with Eric Ronney and Peter Olfe. Transactions of the 12th Symposium on Quality Function Deployment, Novi, MI June 2000. ISBN 1-889477-12-5
  16. "Strategy Development and Deployment using Hoshin Planning," tutorial at International Symposium on Quality Function Deployment '99- Belo Horizonte, Brazil August 1999.
  17. "Jurassic QFD" with Andrew Bolt. Transactions of the 11th Symposium on Quality Function Deployment, Novi, MI June 1999. ISBN 1-889477-11-7
  18. "Voice of the Stakeholder" Tutorial, International Symposium on Quality Function Deployment '98- Sydney, August 1998.
  19. "Using QFD to Assure QS-9000 Compliance." with Yoji Akao. Proceedings of the International Symposium on Quality Function Deployment '98- Sydney, August 1998.
  20. "Beyond the House of Quality," Proceedings of the International Symposium on Quality Function Deployment '98- Sydney, August 1998.

  21. "Strategy Deployment for SMEs" Proceedings of the International Symposium on Quality Function Deployment '98- Sydney, August 1998.

    22.

  22.  

    23. "Strategy Development and Deployment using Hoshin Planning," Proceedings of the International Symposium on Quality Function Deployment '98- Sydney, August 1998.

  23. "Consumer Encounters and Idea Development and Concept Optimization," with Brian Barton and Cathy Rings of Rubbermaid Co. Transactions of the 10th Symposium on Quality Function Deployment, Novi, MI June 1998.

  24. "Customer Encounters of the QFD Kind" Proceedings of the 6th Annual Service Quality Conference. September 16-17, 1997. Colorado Springs.
  25. "Service QFD: State of the Art," International Symposium on Quality Function Deployment '97 -Linkoping Sweden, October 1997.
  26. "Hoshin Planning," International Symposium on Quality Function Deployment '97 -Linkoping Sweden, October 1997.
    27.

  27. "Task Deployment: Managing the Human Side of QFD." Transactions of The Ninth Symposium on Quality Function Deployment, Novi, MI, June 1997. ISBN1-889477-09-5

    28.  

  28. "Voice of Customer Analysis: A Modern System of Front-End QFD Tools, with Case Studies." Proceedings of AQC 1997. Orlando. May 5-7, 1997. ASQC.

  29. "The Application of Quality Function Deployment (QFD) to Design a Course in Total Quality Management (TQM) at The University of Michigan College of Engineering." Proceedings of International Conference on Quality - 1996 Yokohama. JUSE. October 15-18, 1996.

  30. "Doubling Sales with Quality Function Deployment." Proceedings of the 5th Annual Service Quality Conference. September 16-17, 1996. Las Vegas.
  31. "Bagel Sales Double at Host Marriott." co-authored with Steve Lampa, Marriott Hotels. Transactions of The Eighth Symposium on Quality Function Deployment, Novi, MI, June 1996.
  32. "The Future of TQM: A North American Perspective." Quality. Journal of the Japanese Society for Quality Control. Vo. 26, No. 2, 1996. pp. 10-19.
  33. "If Japan Can, So Can We." Quality Monthly Text 252 (in Japanese) Quality Monthly Commitee, JUSE. Tokyo. December 8-9, 1995.

  34. "QFD Applications in Health Care and Quality of Worklife: Update." A Symposium on Total Product Development. ASI. Dearborn, MI. November 1995.

    35.   
  35. "Elicit Service Customer Needs Using Software Engineering Tools," Transactions of The Seventh Symposium on Quality Function Deployment, Novi, MI, June 1995.
  36. "Voice of the Customer Analysis" Tutorial, The Seventh Symposium on Quality Function Deployment, Novi, MI, June 1995.

  37. "QFD Applications in Health Care and Quality of Worklife," International Symposium on Quality Function Deployment, JUSE (Union of Japanese Scientists and Engineers), Tokyo Mar 1995.

  38. "Voice of the Customer Analysis" Tutorial, The Sixth Symposium on Quality Function Deployment, Novi, MI, June 1994.
  39. "State-of-the-Art in Japanese and European QFD," Transactions from the Sixth Symposium on Quality Function Deployment, Novi, MI, June 1994.
  40. "QFD for Small Business," Transactions from the Sixth Symposium on Quality Function Deployment, Novi, MI, June 1994. ISBN 1-889477-06-0
    41.

  41. "Report on QFD in America." (in Japanese) Proceedings of the 4th QFD Symposium. JUSE. Tokyo. March 1994.

  42. "Current Status of QFD in North America," (in Japanese) Standardization and Quality Control. Japan Standards Association. March, 1994.

  43. "QFD for Service Industries: From Voice of Customer to Task Deployment," Transactions from the Fifth Symposium on Quality Function Deployment, Novi, MI, June 1993.
  44. "Using QFD for a Medical Device," Proceedings of the Sixth Annual IEEE Computer-Based Medical Systems Symposium, Ann Arbor, MI, June, 1993.
  45. "Task Deployment for Service QFD and the Americans With Disabilities Act," Proceedings from the GOAL/QPC Ninth Annual Conference, Boston, October, 1992.
  46. "The Seven Management and Planning Tools and QFD," Annual Review of Communications, National Engineering Consortium, Vol. 46, 1992-93, pp. 804-811.
  47. "Voice of the Customer Table," Transactions from the Fourth Symposium on Quality Function Deployment, Novi, MI, June, 1992.
  48. "Voice of Customer Analysis," Proceedings from the GOAL/QPC Eighth Annual Conference, Boston, Nov., 1991.
  49. "Sensory QFD: Matching Product Image to Customer Image Using Kansei Engineering," Proceedings from the GOAL/QPC Eight Annual Conference, Boston, MA, November, 1991.
  50. "Quality Function Deployment: Should You Really Function Without It?" The Quality Management Forum, ASQC, Vol. 17, No. 3, Fall, 1991.
  51. "QFD - The House of Quality: Practicing What We Preach," OMNEX News, Ann Arbor, MI, Fall, 1991.
  52. "Getting Started with Quality Function Deployment," OMNEX News, Ann Arbor, MI, Summer, 1991.
  53. "Voice of the Customer Analysis and Other Recent QFD Technology," Transactions from the Third Symposium on Quality Function Deployment, Novi, MI, June, 1991.
  54. "Voice of Customer Conversion Sheet," Quality Function Deployment: Advanced Application Articles. GOAL/QPC 1990 Research Committee Research Report, Methuen, MA: GOAL/QPC.
  55. "QFD and the Voice of the Customer," Quality Function Deployment: A Process for Translating Customers' Needs into a Better Product and Profit. GOAL/QPC 1989 Research Committee Research Report, Methuen, MA: GOAL/QPC.

Published Books & Monographs

  1. ReVelle et al. 1998. The QFD Handbook. John Wiley & Sons. Ch. 10: QFD for Service Industries and Ch. 21: Getting to Know the Customer Before Design Using QFD.

    2.

  2. Akao et al. 1998. Case Studies of QFD Applications. JUSE Press. Ch 16: North Amercan QFD Case Studies (in Japanese).

    3.

  3. Policy Management: Quality Approach to Strategic Planning by Glenn Howard Mazur, Hisashi Takasu, and Michiteru Ono (1998). Integrated Quality Dynamics, Inc. ISBN 0-9664655-0-4. www.qfdi.org

  4. QFD for Service Organizations, by Glenn Mazur, Japan Business Consultants, Ltd., 1993.
    5. Order information.
  5. Comprehensive QFD for Service Organizations, by Glenn Mazur, Japan Business Consultants, Ltd., 1995.
    6. Order information.
  6. Basics of Quality Function Deployment, by Glenn Mazur, Japan Business Consultants, Ltd. 1992, 1993.
  7. Comprehensive QFD for Products, by Glenn Mazur, Japan Business Consutants, Ltd. 1995.
    8. Order information.
  8. QFD for Service Organizations - 2-day Course, by Glenn Mazur, Japan Business Consultants, Ltd., 1994.
  9. QFD for the Food Processing Industry, by Glenn Mazur, Japan Business Consultants, Ltd., 1994.Order information.

Published Translations
  1. Quality Function Deployment, Shigeru Mizuno and Yoji Akao, APO, revised edition, 1994.
  2. Japanese Quality Concepts: An Overview, Katsuya Hosotani, Quality Resources, 1992.
  3. Practical Applications of Hoshin Kanri, Yoji Akao, ed., Productivity Press, 1991.
  4. Quality Function Deployment: Integrating Customer Requirements into Product Design, Yoji Akao, ed. Productivity Press, 1990.
  5. "Attractive Quality and Must-be Quality," Kano, Seraku, Takahashi, Tsuji, GOAL/QPC, 1987.

Unpublished Translations by Japan Business Consultants, Ltd.
  1. 13 volume set of translations for the GOAL/QPC Translation Research Committee, 1984-1992. Articles cover QFD, Daily Management, Hoshin Management, Cross-Functional Management, Total Quality Management, Kansei Engineering, Strategic Management, Strategic Information Systems, Service TQC, Hospital TQC, Seven Management and Planning Tools, Cost Reduction, Software QFD and TQC, Japanese TQC Education, and Reliability.
  2. Ejiri Hiroshi. 1986. Beyond Customer Orientation (Datsu Kokyaku Shiko no Marketing). Nihon Keizai Shinbun.
  3. Ikezawa Tatsuo. 1981. What to Do in Quality Control: NOT! (TQC no Bekarazu Shu). JUSE.

Citations
  1. Akao, Yoji. 1996. "The 50th Anniversary of QC and the Challenge to New TQM. " Standardization and Quality Control. Vo. 49 No. 11. November, 1996. p. 28.
  2. Akao, Yoji. 1995. "Challenge to quality management: Change from TQC to TQM. " Standardization and Quality Control. Vo. 48 No. 9. September, 1995. p. 7.
  3. Akao, Yoji. 1995. "QFD Toward Development Management," Proceedings of International Symposium on Quality Function Deployment. Tokyo:JUSE. p. 5.
  4. Ettlie, John E. 1993. "Benchmarking vs. Customer Focus," 4th Annual NCR/AT&T QFD Ties.
  5. Gaucher, Ellen J. and Richard J. Coffey. 1993. Total Quality in Healthcare: From Theory to Practice. San Francisco: Jossey-Bass Publishers. Page 489.
  6. Gustafsson, Anders. 1993. QFD and Conjoint Analysis: The Key to Customer Oriented Products. Linköping Studies in Science and Technology Thesis No. 393. Linköping, Sweden. Page 122.
  7. Gustafsson, Anders. 1996. Customer Focused Product Development by Conjoint Analysis and QFD. Linköping Studies in Science and Technology Dissertation No. 418. Linköping, Sweden.
  8. Gustafsson, Niclas. 1995. Comprehensive Quality Function Deployment - A Structured Approach for Design for Quality. Linköping Studies in Science and Technology Thesis No. 487. Linköping, Sweden.
  9. Held, Alexander. 1995. "Quality Function Deployment as a Tool for Creating Service Innovation," Transactions from the Seventh Symposium on Quality Function Deployment, Novi, MI, June, 1995.
  10. Muroff, Cindy. 1995. "QFD Deals a Winning Hand," Warehousing Management. Vo. 2. No. 3. May/June 1995.
  11. Santos, Jose Amaro. "Desenvolvendo produtos competitivos: exemplo de um modelo integrando a
  12. metodologia Desdobramento da Funcao Qualidade (QFD)." Sao Paulo, EAESP/FGV, 1996. 283p. Doctoral thesis.
  13. Shiino, Jun. 1995. "Report: 1st International Symposium on Quality Function Deployment." Total Quality Management. Vol. 46 No. 6. p. 47. June 1995. JUSE Press.
  14. Takasu, Hisashi. 1994. "QFD for Demanded Services: A Restaurant Case" Standardization and Quality Control. (in Japanese) Tokyo: Japan Standards Association. Vol. 47. Sept. 94. pp. 52-61

Presentations and Public Courses (does not include tailored in-company courses)

  1. QFD Black Belt®. 15th Symposium/9th International Symposium on QFD. Orlando, Florida. December 15-19, 2003.
  2. QFD Green Belt®. 15th Symposium/9th International Symposium on QFD. Orlando, Florida. December 11-12, 2003.
  3. "Voice of the Customer and QFD. 1st LatinAmerican Congress on QFD. Monterrey Mexico. October 30, 2003.
  4. QFD Green Belt®. National Society of Industries of Peru. Lima Peru. October 6-7. 2003.
  5. "Voice of the Customer." 15th Quality Week, National Society of Industries of Peru. Lima Peru. October, 2003.
  6. QFD Green Belt®. University of Texas Dallas. September 17-18, 2003.
  7. "VOICE OF THE CUSTOMER (DEFINE): QFD tO DEFINE VALUE." 57th American Quality Congress. Kansas City. May 2003.
  8. "QFD in Support of Design for Six Sigma (DFSS)." 8th International Conference on ISO and TQM. Montreal. April 2003.
  9. QFD Green Belt®. University of Texas Dallas. April 2-3, 2003.
  10. "QFD" WCA Operator Expert's group Broadband Wireless Requirements Setting session. Dallas Texas. April 1, 2003.
  11. QFD Black Belt®. University of Monterrey, Mexico. March 7, 26-28, 2003.
  12. QFD Green Belt®. University of Monterrey, Mexico. March 5-6, 2003.
  13. QFD Green Belt®. Chicago, IL. February 5-6, 2003.
  14. QFD Black Belt®. 14th Symposium on QFD. San Diego, California. December 10-13, 2002.
  15. QFD Green Belt®. 14th Symposium on QFD. San Diego, California. December 7-8, 2002.
  16. "QFD and Design for Six Sigma." with Chip Huber, Seagate Technologies. 14th Symposium on QFD. San Diego, December 2002.
  17. "QFD to Direct Value Engineering in the Design of a Brake System." with Jim Dimsey, Hayes Brake. 14th Symposium on QFD. San Diego, December 2002.
  18. "Using QFD to Improve Technical Support to Make Commodity Products More Competitive." with Henry Hearon, GCC Rio Grande. 14th Symposium on QFD. San Diego, December 2002.
  19. "QFD and Design for Six Sigma: A Quality Product Development System." International Symposium on Quality Function Deployment '02 - Munich. September 2002.
  20. QFD Green Belt®. International Symposium on Quality Function Deployment '02 -Munich, Germany. September 2-3, 2002.
  21. QFD Black Belt®. University of Monterrey, Mexico. May 22, June 17-19, 2002.
  22. QFD Green Belt®. University of Monterrey, Mexico. May 20-21, 2002.
  23. QFD Green Belt®. London, UK. April 23-24, 2002.
  24. QFD Green Belt®. First Turkish Symposium on QFD. Izmir Turkey. April 20-21, 2002.
  25. QFD Black Belt®. 13th Symposium on QFD. Baltimore, Maryland. November 6-8, 2001.
  26. QFD Green Belt®. 13th Symposium on QFD. Baltimore, Maryland. November 4, 2001.
  27. "QFD Killed My Pet (Project)." with Dwight Delgado and Jeffrey Okamoto, Fusion UV. 13th Symposium on QFD. Baltimore. November 2001.
  28. "Future Combat Systems Concept Development: Integrating Service and Product Requirements in QFD." with Michel Jones and Kirk Kirkpatrick, Lockheed-Martin. 13th Symposium on QFD. Baltimore, Maryland. November 2001.
  29. "QFD & The Office of Homeland Security." 13th Symposium on QFD. Baltimore. November 2001.
  30. "QFD Body of Knowledge." International Symposium on Quality Function Deployment '01- Tokyo, October, 2001.
  31. "QFD and Six Sigma." Proceedings of the 45th European Organization for Quality Congress, Istanbul, Turkey. September 2001.
  32. QFD Black Belt®. University of Monterrey, Mexico. September 5, 11-12, 2001.
  33. QFD Green Belt®. University of Monterrey, Mexico. September 4, 2001.
  34. "QFD for Banking" as Distinguished Guest at The First Regional Conference on Quality & Integrated Management Systems In the Mediterranean & Gulf Countries. May 2001.
  35. "QFD in the Third Millenium" as Distinguished Guest at The First Regional Conference on Quality & Integrated Management Systems In the Mediterranean & Gulf Countries. May 2001.
  36. "Jurassic QFD" at Deming Forum in UK, May 2001.
  37. "Strategy Beyond Strategic Vision" Macquarie University Graduate School of Business, Sydney Australia, May 2001.
  38. "Strategic Planning for Small and Medium Enterprises" Macquarie University Graduate School of Business, Sydney Australia, May 2001.
  39. "QFD in Higher Education" Universidad Iberoamericana, Mexico City. February 2001.
  40. QFD Black Belt®. Keisen Consultores. Mexico City, Mexico. February 27-March 1, 2001.
  41. QFD Green Belt®. Keisen Consultores. Mexico City, Mexico. February 26, 2001.

  42. "QFD" Bogazici Univ. Istanbul, Turkey, September 2000.

  43. QFD Green Belt®. Council for Indian Industry (CII). New Delhi, India. June 22-23, 2000.

  44. "Voice of Customer Analysis: Tools & Methods Workshop." Voice of Customer Conference by IIR, March 2000.

  45. "New Product Development in North America," (in Japanese) Japan Symposium on QFD, Tokyo, October 1999.

  46. "QFD for Service Organizations" International Symposium on Quality Function Deployment '99- Belo Horizonte, Brazil August 1999.

  47. "Strategy Development and Deployment using Hoshin Planning," tutorial at International Symposium on Quality Function Deployment '99- Belo Horizonte, Brazil August 1999.

  48. "Jurassic QFD" with Andrew Bolt of MD Robotics. 11th Symposium on Quality Function Deployment, Novi MI June 1999.

  49. "Brand Engineering using Kansei Engineering and QFD" with Jeremy Brochtner of University of Michigan. 11th Symposium on Quality Function Deployment, Novi MI June 1999.

  50. "Introduction to Comprehensive QFD," tutorial at 11th Symposium on Quality Function Deployment, Novi MI June 1999.

  51. "Lean Design: Assuring Customer Satisfaction with QFD," 11th Annual Shingo Prize Conference, Columbus OH, June 1999.

  52. "Doubling Sales with QFD," Hunter Conference, Madison WI. May, 1999.

  53. "Strategy Development and Deployment using Policy Management," Conference on Process Management. Linkoping University, Sweden. December, 1998.

  54. "Lean Design: Assuring Customer Satisfaction with QFD," The Best of North America: Becoming Lean 3rd Annual Conference on Lean Manufacturing. Chicago. November 1998.

  55. "Voice of the Stakeholder" Tutorial, Tutorial, International Symposium on Quality Function Deployment '98- Sydney, August 1998.
  56. "QFD for Small and Medium Enterprises (SME)," International Symposium on Quality Function Deployment '98- Sydney, August 1998.
  57. "Beyond the House of Quality," International Symposium on Quality Function Deployment '98- Sydney, August 1998.

  58. "Strategy Deployment for SME's" International Symposium on Quality Function Deployment '98- Sydney, August 1998.

  59. "Strategy Development and Deployment using Hoshin Planning," International Symposium on Quality Function Deployment '98- Sydney, August 1998.

  60. "Beyond the House of Quality." QFD-Institut Deutschland, June 24-25, 1998. Mannheim, Germany.

  61. "Consumer Encounters and Idea Development and Concept Optimization," with Brian Barton and Cathy Rings of Rubbermaid Co. 10th Symposium on Quality Function Deployment, Novi, MI June 1998.

  62. "Voice of the Customer Analysis" Tutorial, Academy of Marketing Science Conference, May 1998.
  63. "Service QFD: State of the Art," International Symposium on Quality Function Deployment '97 -Linkoping Sweden, October 1997.
  64. "Hoshin Planning," International Symposium on Quality Function Deployment '97 -Linkoping Sweden, October 1997.
  65. "Voice of the Customer Analysis" Tutorial, International Symposium on Quality Function Deployment '97 -Linkoping Sweden, October 1997.
  66. "Customer Encounters of the QFD Kind" 6th Annual Service Quality Conference Sponsored by the Service Industries Division of ASQC. September 16-17, 1997. Colorado Springs.

  67. "Task Deployment: Managing the Human Side of QFD." The Ninth Symposium on Quality Function Deployment, Novi, MI, June 1997.

  68. "Voice of the Customer Analysis" Tutorial, The Ninth Symposium on Quality Function Deployment, Novi, MI, June 1997.
  69. "QFD for Products" and "QFD for Services" advanced courses. EXO Excelência Organizacional, Campinas, Brazil. May12-16, 1997.

  70. "Voice of Customer Analysis: A Modern System of Front-End QFD Tools, with Case Studies." AQC 1997. Orlando. May 5-7, 1997. ASQC.

  71. "Voice of Customer Analysis, QFD, and TRIZ - Analysis, Detection, and Solutions for New Product Development" at University of Michigan Quality Engineering Conference, Ann Arbor, MI, November 5-6, 1996.

  72. "The Application of Quality Function Deployment (QFD) to Design a Course in Total Quality Management (TQM) at The University of Michigan College of Engineering." International Conference on Quality- 1996 Yokohama. October 15-18, 1996.

  73. "Doubling Sales with Quality Function Deployment." 5th Annual Service Quality Conference Sponsored by the Service Industries Division of ASQC. September 16-17, 1996. Las Vegas.
  74. "Bagel Sales Double at Host Marriott." co-authored with Steve Lampa, Marriott Hotels. The Eighth Symposium on Quality Function Deployment, Novi, MI, June 1996.
  75. "Voice of the Customer Analysis" Tutorial, The Eighth Symposium on Quality Function Deployment, Novi, MI, June 1996.
  76. "What Your Customers Don't Tell You." MAQIN Hunter Conference. Madison, WI, May 1996.
  77. "Quality Function Deployment: University Briefing." University of Michigan College of Engineering. April 8, 1996.
  78. "If Japan Can, So Can We." (in Japanese) 61st Quality Control Symposium, JUSE. Tokyo. December 8-9, 1995.

  79. "QFD Applications in Health Care and Quality of Worklife: Update." A Symposium on Total Product Development. ASI. Dearborn, MI. November 1995.

  80. "QFD for Product Development," 3-day public course, GOAL/QPC, Ann Arbor, MI October, 1995.
  81. "Comprehensive QFD for Manufactured Products 5-Day Course." University of Michigan Continuing Engineering Education. July, 1995.
  82. "QFD for Service Industries," 2-day public course, GOAL/QPC, Methuen, MA, June, 1995.
  83. "Elicit Service Customer Needs Using Software Engineering Tools," The Seventh Symposium on Quality Function Deployment, Novi, MI, June 1995.
  84. "Voice of the Customer Analysis" Tutorial, The Seventh Symposium on Quality Function Deployment, Novi, MI, June 1995.
  85. "Quality Function Deployment: University Briefing." University of Michigan College of Engineering. April 10, 1995.

  86. "QFD Applications in Health Care and Quality of Worklife," International Symposium on Quality Function Deployment, JUSE (Union of Japanese Scientists and Engineers), Tokyo Mar 1995.

  87. QFD. 3-day public course. Teknik Centrum, Sweden. September 26-28, 1994.
  88. "QFD for Service Industries," 3-day public course, GOAL/QPC, Methuen, MA, August, 1994.
  89. "QFD for Business Process Reengineering," 1-day public course, IMC, Brazil, August, 1994.
  90. "QFD for Service Industries," 2-day public course, IMC, Brazil, August, 1994.
  91. "QFD for Food Processors," 2-day public course, IMC, Brazil, August, 1994.
  92. "Voice of the Customer Analysis" Tutorial, The Sixth Symposium on Quality Function Deployment, Novi, MI, June 1994.
  93. "State-of-the-Art in Japanese and European QFD," The Sixth Symposium on Quality Function Deployment, Novi, MI, June 1994
    "QFD for Small Business," The Sixth Symposium on Quality Function Deployment, Novi, MI, June 1994.

  94. "QFD for Service Industries," 2nd QFD Seminar of Linköping University, Sweden. May 4-5, 1994.

  95. "QFD." Teknik Centrum, Norrköping, Sweden. May 2-3, 1994.

  96. "Current Status of QFD in North America," (in Japanese) 4th Symposium on Quality Function Deployment, JUSE (Union of Japanese Scientists and Engineers), Tokyo. March, 1994.

  97. "QFD for Service Industries" 3-day public course, GOAL/QPC, Methuen, MA, Feb., 1994.
  98. "QFD for Service Industries" 3-day public course, GOAL/QPC, Methuen, MA, December, 1993.
  99. "QFD: A Friendly Introduction," tutorial at the GOAL/QPC Tenth Annual Conference, Boston, November, 1993.
  100. "Quality Function Deployment" Workshop, Joint Commission on Accreditation of Healthcare Organizations, National Forum on Healthcare Quality, Chicago, October, 1993.
  101. "One Day Introductory Seminar on Quality Function Deployment" Q-Net (The Greater Pittsburgh Quest for Quality Network). September 20, 1993.
  102. "Voice of Customer Analysis." QFD Ties 4th Annual QFD Technical Information Exchange. Orlando, FL. September 28, 1993.
  103. "QFD for Service Industries" 3-day public course, GOAL/QPC, Methuen, MA, August 3-5, 1993.
  104. "New Advancements in Quality Function Deployment," The University of Michigan Management Briefing Seminars, Grand Traverse Resort, MI, August, 1993.
  105. "Critical Issues in Biomedical Engineering Product Design," Ohio State University, Columbus OH, July, 1993.
  106. "QFD for Service Industries: From Voice of Customer to Task Deployment," The Fifth Symposium on Quality Function Deployment, Novi, MI, June 1993.
  107. "Voice of the Customer Analysis" Tutorial, The Fifth Symposium on Quality Function Deployment, Novi, MI, June 1993.
  108. "Using QFD for a Medical Device," Sixth Annual IEEE Computer-Based Medical Systems Symposium, Ann Arbor, MI, June, 1993.
  109. "Hands-on Quality Function Deployment," Tutorial, Sixth Annual IEEE Computer-Based Medical Systems Symposium, Ann Arbor, MI, June, 1993.
  110. "QFD: A Management Briefing," University of Michigan, School of Engineering, April, 1993.
  111. "QFD Fishbowl," Ann Arbor, MI, February, 1993.
  112. "Task Deployment for Service QFD and the Americans With Disabilities Act," GOAL/QPC Ninth Annual Conference, Boston, October, 1992.
  113. "The Seven Management and Planning Tools and QFD," 1992 National Communications Forum, Presented by the National Engineering Consortium, Chicago, October, 1992.
  114. "Recent and Projected Trends in Japanese Engineering," Carnegie Bosch Institute, Graduate School of Industrial Administration, Carnegie Mellon University, Pittsburgh, PA, July, 1992.
  115. "Total Quality Management," Carnegie Bosch Institute, Graduate School of Industrial Administration, Carnegie Mellon University, Pittsburgh, PA, July, 1992.
  116. "Voice of the Customer Table," The Fourth Symposium of Quality Function Deployment, Novi, MI, June, 1992.
  117. "Quality Function Deployment," 3-day public course, GOAL/QPC, Methuen, MA, March, 1992.
  118. "Voice of Customer Analysis," GOAL/QPC Eighth Annual Conference, Boston, Nov., 1991.
  119. "Sensory QFD: Matching Product Image to Customer Image Using Kansei Engineering," GOAL/QPC Eighth Annual Conference, Boston, MA, November, 1991.
  120. "One-Hour QFD," North Carolina Quality Conference, Raleigh, NC, November, 1991.
  121. "How to Integrate Quality Assurance into Business Functions," University of Dayton Manufacturing Companies Conference, October, 1991.
  122. "Quality Function Deployment - One Day Seminar," OEM Omnex, Ypsilanti, MI, August, 1991.
  123. "Getting the Voice of the Customer," The Third Symposium on Quality Function Deployment, Novi, MI, June, 1991.
  124. "Voice of the Customer Analysis and Other Recent QFD Technology," The Third Symposium on Quality Function Deployment, Novi, MI, June, 1991.
  125. "Quality Function Deployment," 3-day public course, GOAL/QPC, Methuen, MA, March, 1991.
  126. "Quality Function Deployment," 3-day public course, Kaizen Institute of America, Austin, TX, November, 1990.
  127. "Japanese QFD," The Second Symposium of Quality Function Deployment, Novi, MI, June, 1990.
  128. "New Directions for QFD," with Bob King and Jack Moran. The Second Symposium of Quality Function Deployment, Novi, MI, June, 1990.
  129. "Japanese Business Culture," Succeeding with the Japanese Workshop. Ann Arbor, MI. April 23, 1986.
  130. "Entertaining Japanese Guests," Succeeding with the Japanese Workshop. Ann Arbor, MI. April 23, 1986.
  131. "Selling to Japanese Companies in the U.S.A.," Succeeding with the Japanese Workshop. Ann Arbor, MI. April 23, 1986.

 


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