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Step 1. Select the Pack
that best fits your situation: student, faculty, professional.
or
Select individual lectures.
Step 2.
Use PayPal for both credit cards and PayPal accounts. Just click on
the "Buy Now" button below for your selected Pack. Please
email a notification when payment is complete.
Step 3. If
you order the Pack, you
will receive your user ID and password by email within 24 hours.
Bookmark this page to access the lectures later. If you order
individual lectures, they will be emailed to you as Acrobat 7.0 PDF files.
Terms and Conditions:
These products are offered as-is and make no guarantee or warrantee, nor
assume any liability for damages. It is up to the subscriber to determine
their fitness for their purpose, and there will be no refunds made. Local
taxes, where required for internet transactions, are the sole responsibility
of the purchaser. Glenn Mazur reserves the
right to refuse sales of any product or service to anyone or any
organization. These materials are protected by International Copyright Law;
use is granted to the purchaser only.
Pack Selection |
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Student Pack |
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All lecture notes, class
presentations, MS Excel templates. |
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Faculty Pack |
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Student Pack +
PowerPoint source files (except QFD) |
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Professional Pack |
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Student Pack + Faculty Pack + Advanced QFD Training Manual. Please select Product, Service
(also available in Spanish),
Food, or Small Business. Additional versions are US$50. |
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Individual Lecture Selection |
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Per Lecture |
US$5 each |
Individual lecture notes and class presentations. Use "Add to
Cart" buttons to select and then "View Cart" to complete purchase.
Individual lectures will be emailed to you
as Acrobat 7.0 PDF files. |
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TQM Dimension |
Individual Lectures
(subscribers: click name to access) |
Contents |
Order |
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TQM in Daily
Operations |
Introduction to
TQM. |
7 Web Pages,
17 PowerPoint Slides |
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W. Edwards Deming, the
Father of Modern Quality |
2 Web Pages, 21 PowerPoint Slides |
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Teams |
5 Web Pages, 19 PowerPoint Slides |
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Basic Quality Control
Tools |
15 PowerPoint Slides |
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Problem Solving and
Six Sigma |
4 Web Pages, 31 PowerPoint Slides,
Six Sigma Web with 4 pages |
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Daily Management |
7 Web Pages, 20 PowerPoint Slides |
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Creativity, Innovation,
TRIZ |
4 Web Pages, 34 PowerPoint Slides,
TRIZ Web Site with 28 pages, 6 figures and six tables |
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International Quality
Systems: ISO/QS-9000, Baldrige, Deming Prize |
4 Web Pages, 13 PowerPoint Slides |
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TQM for
Strategy |
Management and Planning Tools, AHP for Decision
Making |
8 Web Pages,
26 PowerPoint Slides, 1 Case Study, MS Excel AHP template |
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Theory of Constraints |
8 Web Pages with TOC tools,
29 PowerPoint Slides |
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New Lanchester
Strategy |
5 Web Pages |
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Hoshin Planning and Policy
Management |
5 Web Pages, 33 PowerPoint Slides, 1Case Study |
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TQM for Product Development |
Voice of
Customer |
4 Web Pages, 16 PowerPoint slides,
pages 1-79 of VOC and QFD training manual (English or Spanish). 3
Case Studies |
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QFD and the House of Quality,
Blitz QFD® |
4 Web Pages, pages 80-83 of VOC and QFD training manual (English or Spanish), MS Excel
QFD Template. 3 Case Studies |
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Kansei Engineering
for Image and Emotional Requirements |
45 Annotated PowerPoint Slides.
Brand Engineering Report,
College Pager
Case Study |
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Taguchi Methods
and Design of Experiments |
4 Web Pages with exercise |
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QFD Design Matrices:
Function Deployment (Value Engineering) and Reliability Deployment |
5 Web Pages, pages 84-90 of VOC and QFD
training manual, 1 Case Study |
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QFD Manufacturing and Service
Deployments |
3 Web Pages, pages 91-130 of VOC and QFD training
manual |
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Cross Functional Management |
4 Web Pages |
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Final Reports |
Student Reports
integrating all TQM methods |
23 lengthy reports covering manufacturing, service, sports,
software, and other applications. US$25 |
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TQM Dictionary |
TQM Dictionary |
Common terms,
definitions, and links within this site and to other web sites |
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