Total Quality Management
for Engineers and Technologists

Student Reports

NOTICE

These reports have been produced by student teams at the University who have taken this TQM401 course in Total Quality Management in the Engineering program. They follow the guidelines of either the Malcolm Baldrige National Quality Award, the Deming Prize, ISO9000, or the QS-9000 criteria. The purpose of the course is not to apply for these awards, but to learn about all aspects of TQM. Thus, there are some areas that are treated more lightly and others more in depth than might otherwise be expected.

The content of the material is that of the students working with real or made-up organizations. As the instructor, I make no claims to the accuracy of this information. It is an attempt by students in a few short months to understand how quality principles can be applied to managing an organization. Any errors or omissions are unintentional. Ownership of these reports rest with the authors.

Data in these reports may have been sanitized or changed to protect the confidentiality of the host organization.

Manufactured Products

Modern Blending Co.
Winter, 1997. Mete Gursel, Vince Ilagan, Fernando Jimenez, Ryan Knickerbocker, Wole Meadows, Michael Rosenman, Jennifer Walenga, Landi Williams. ISO 9000 format. In self-extracting zip file.

Solar Car Team.
Fall, 1996. Behzad Karim, Shakeeb Rahman, Vikas Sinhah, Kenneth Wong. Baldrige Award format.

Service Organizations

Eye Center.
Fall, 1996. Bree Bowersox, Kelly Cairnes, John Hutsell, Andre Idzikowski, Francis Kwok Poon, Pei Lung Sun. Deming Prize format.

Winter, 1997. Craig Bergman, Harrison Li, Matt Buckhold, Aaron Vance. Baldrige Award format.

Fall, 1997. Dave Spamer, Joel Bjerke, Rob Clough, Jason Lewis, Emilio Brahmst, and Brad Twesten. ISO 9000 format.

Naval Architecture Department.
Winter, 1997. Improving the department computer environment. Brian Baldwin, Alex Cousland, John Tran, David Singer, Eric Wood, Juan Cabrera, Baldrige Award format.

QFD Institute
Winter, 1997. Tom Fennell, Richard Levi, Jerry Lin, Bob Puri, Karen Saydak, Mark Rajdl. Baldrige Award format.

Fall, 1997. DAVID MAURER WOLFGANG MATHURIN RIZWANALI MOMIN ISMAIL H. NAQVI. ISO 9000 format.

TQM 401 Course. Each semester, I have a team of students who concentrate on updating and improving the course itself.
Fall, 1995. Jennifer Applebee, J.B. Derderian, Julia Greenwald, Mark Waschewski. Deming Prize Format. Acrobat.

Fall, 1996. Mark Belanger, Derik Love, Matthew Kern, Frank McMahon, Eric Mokrenski, Michael Walker. Deming Prize format.

Winter, 1998. Think tank report integrating Systems Thinking, Theory of Constraints, Lanchester Strategy. Steven Ambroziak, Angela Hubner, Xifan Li, Elizabeth Peckham, Steven Prast, Michael Sproule.

University Transportation Services.  Bus and other vehicle operations for students, faculty, and staff. In an ongoing effort to be the best such system, Mr. Pat Cunningham has worked with TQM 401 student teams to improve operations and customer satisfaction.
Fall, 1996. Driver Courtesy and Passenger Satisfaction. Aaron Brown, John Chan, Virgil Schalm, Eric Siu. Baldrige Award Format. Zipped file.

Winter, 1997. Leasing Fleet Department. Warly Guerra, West Hodge, Jirasak Jariyakosol, Hetal Patel, Matt Resler, Nishant Vora, Carl Wahl. Baldrige Award Format.

Fall, 1997. Alternative Fuel Vehicles Program. Andrea Haas, Brad Holcomb, Jasmine Khambatta, Anthony Ruiz, Tom Stamboulian, George Zeeff. ISO 9001 Format.

Winter, 1997. Why are there no bus maps? Morgan Elliott, Kari Holt, John Meyendorff, Brenda Newton, Palaniappan Sethu, Cathy Zinser. Deming Prize Format.

Ulrichs's Book Store.
Fall, 1997. Study of this well-known university town bookstore and the difficulties getting faculty compliance on early text ordering. Carlos Abraham, Camelia Arnou, Gary Blasen, Jeremy Brotchner, Yao-Wei (Wayne) Fu, Joseph John Joshua, Jerome Paye. Baldrige Award Format.

Winter, 1998. This study helped Ulrich's improve their sales, profitability, and customer satisfaction by increasing their ability to buy and sell used text books, with supporting internet sales potential.   Sandro Baldini (Pursuing MEng in Manufacturing), Bhavesh Desai (Senior year IOE), Michael Fry (Pursuing Ph.D. in IOE), Kelly Osburn (Senior year IOE), Thomas Percy  Deming Prize Format

Fall, 1998. This study helped Ulrich's improve both their World Wide Web site design process and design features.  Dave Repp, Michael Grossi, Wendy Yee, Jason Lehn, Jina Bhattacharyia, Ryan Smith. Baldrige Award Format.

Winter, 1999. This study addresses Ulrich's customer traffic pattern problems resulting from store layout. Brian Dufek, Zachary John, Jane Lee, Timothy Meier, Dan Merenda, Steven Vincent. Baldrige Award Format.

University Women's Hockey.
Fall, 1997. Cathy Hedding's special "insider's report."

Software

United Technologies Automotive
Fall, 1996. Eric Dosenberger , Sal Giacopelli , Leo Mitchell Jr. Baldrige Award format.

Food Products and Services

Einstein Bros. Bagels.
Winter, 1997. Dan Griffin, Don Hahn, Nicole Miller, Jeff Miller, Howard Tang. Baldrige Award format.

Zingermans Deli
Winter, 1996. Aaron Bragman, Jennifer Orf, Michael Perez, Orlando Valree. Deming Prize Format.

© 1993-2004 Glenn H. Mazur. Comments may be addressed to glenn@mazur.net