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Total Quality
Management
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Step 1. Select the Pack
that best fits your situation: student, faculty, professional. Step 2. Use PayPal for both credit cards and PayPal accounts. Just click on the "Buy Now" button below for your selected Pack. Please email a notification when payment is complete. Step 3. If you order the Pack, you will receive your user ID and password by email within 24 hours. Bookmark this page to access the lectures later. If you order individual lectures, they will be emailed to you as Acrobat 7.0 PDF files. Terms and Conditions: These products are offered as-is and make no guarantee or warrantee, nor assume any liability for damages. It is up to the subscriber to determine their fitness for their purpose, and there will be no refunds made. Local taxes, where required for internet transactions, are the sole responsibility of the purchaser. Glenn Mazur reserves the right to refuse sales of any product or service to anyone or any organization. These materials are protected by International Copyright Law; use is granted to the purchaser only. |
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Student Pack |
All lecture notes, class presentations, MS Excel templates. | ||
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Faculty Pack |
Student Pack + PowerPoint source files (except QFD) | ||
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Professional Pack |
Student Pack + Faculty Pack + Advanced QFD Training Manual. Please select Product, Service (also available in Spanish), Food, or Small Business. Additional versions are US$50. | ||
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Per Lecture |
US$5 each | Individual lecture notes and class presentations. Use "Add to Cart" buttons to select and then "View Cart" to complete purchase. Individual lectures will be emailed to you as Acrobat 7.0 PDF files. | |
| TQM Dimension |
Individual Lectures (subscribers: click name to access) |
Contents | Order |
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TQM in Daily |
Introduction to TQM. | 7 Web Pages, 17 PowerPoint Slides | |
| W. Edwards Deming, the Father of Modern Quality | 2 Web Pages, 21 PowerPoint Slides | ||
| Teams | 5 Web Pages, 19 PowerPoint Slides | ||
| Basic Quality Control Tools | 15 PowerPoint Slides | ||
| Problem Solving and Six Sigma | 4 Web Pages, 31 PowerPoint Slides, Six Sigma Web with 4 pages | ||
| Daily Management | 7 Web Pages, 20 PowerPoint Slides | ||
| Creativity, Innovation, TRIZ | 4 Web Pages, 34 PowerPoint Slides, TRIZ Web Site with 28 pages, 6 figures and six tables | ||
| International Quality Systems: ISO/QS-9000, Baldrige, Deming Prize | 4 Web Pages, 13 PowerPoint Slides | ||
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TQM for |
Management and Planning Tools, AHP for Decision Making | 8 Web Pages, 26 PowerPoint Slides, 1 Case Study, MS Excel AHP template | |
| Theory of Constraints |
8 Web Pages with TOC tools, 29 PowerPoint Slides |
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| New Lanchester Strategy | 5 Web Pages | ||
| Hoshin Planning and Policy Management | 5 Web Pages, 33 PowerPoint Slides, 1Case Study | ||
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TQM for Product Development |
Voice of Customer | 4 Web Pages, 16 PowerPoint slides, pages 1-79 of VOC and QFD training manual (English or Spanish). 3 Case Studies | |
| QFD and the House of Quality, Blitz QFD® | 4 Web Pages, pages 80-83 of VOC and QFD training manual (English or Spanish), MS Excel QFD Template. 3 Case Studies | ||
| Kansei Engineering for Image and Emotional Requirements | 45 Annotated PowerPoint Slides. Brand Engineering Report, College Pager Case Study | ||
| Taguchi Methods and Design of Experiments | 4 Web Pages with exercise | ||
| QFD Design Matrices: Function Deployment (Value Engineering) and Reliability Deployment | 5 Web Pages, pages 84-90 of VOC and QFD training manual, 1 Case Study | ||
| QFD Manufacturing and Service Deployments | 3 Web Pages, pages 91-130 of VOC and QFD training manual | ||
| Cross Functional Management | 4 Web Pages | ||
| Final Reports | Student Reports integrating all TQM methods | 23 lengthy reports covering manufacturing, service, sports, software, and other applications. US$25 | |
| TQM Dictionary | TQM Dictionary | Common terms, definitions, and links within this site and to other web sites |
